Frequently Asked Questions

We recommend booking at least 1-2 weeks in advance for regular services. However, we often accommodate urgent requests and can frequently arrange same-day or next-day appointments. For recurring weekly services, we can usually schedule with just a few days' notice. For large commercial projects or deep cleans, please allow 2-3 weeks for scheduling.

Yes! We understand that unexpected cleaning needs can arise. Please call us on 07435 784100 to discuss urgent requirements. While availability may be limited, we often have flexibility to accommodate same-day appointments, subject to our current schedule. Emergency cleaning fees may apply for rush jobs.

Absolutely! We offer flexible scheduling including weekends and evenings to accommodate your busy lifestyle or business hours. Please note that weekend and evening bookings may have slight availability or may include a premium charge. Contact us to discuss the best time for your cleaning needs.

There's no minimum contract length! We believe in earning your business with every visit. You can cancel or pause your regular service at any time with just a few days' notice. We offer maximum flexibility while maintaining the quality and consistency you deserve.

Regular Cleaning focuses on maintaining cleanliness with routine tasks like dusting, vacuuming, bathroom sanitizing, and kitchen cleaning. It keeps your home or office looking fresh and tidy on a day-to-day basis.

Deep Cleaning is a more comprehensive service that tackles neglected areas and stubborn dirt—inside cupboards, behind appliances, grout lines, baseboards, light fixtures, and more. It's ideal for seasonal refreshes or when you need a thorough refresh of your entire space.

Our end-of-tenancy cleaning service is comprehensive and designed to meet landlord standards and secure deposit returns. It includes: deep cleaning of all rooms, sanitizing bathrooms and kitchen (including inside appliances), carpet professional cleaning, window cleaning, light fixture cleaning, and thorough disinfection. We follow landlord-approved checklists to ensure nothing is missed.

Yes! Our move-in and move-out cleaning services prepare properties for new tenants or help you leave in perfect condition. We can coordinate around your moving dates, often offering next-day service. For move-in cleans, we ensure your new space is spotless before you settle in. For move-out, we provide landlord-certified deep cleaning to help secure your full deposit return.

Yes! We offer professional carpet and upholstery cleaning services using specialized equipment and techniques. This is available as part of deep cleaning packages or as a standalone service. Professional shampooing removes deep-set dirt and stains, refreshing carpets and furniture to like-new condition.

Absolutely! We exclusively use eco-friendly, non-toxic cleaning products that are safe for families, children, and pets. All our products are hypoallergenic and biodegradable. If anyone in your home has specific sensitivities or allergies, please mention this when booking so we can take extra precautions or use specialized products if needed.

We follow strict health and safety protocols including regular hand washing, use of protective equipment, and thorough disinfection of high-touch areas. All cleaning tools are sanitized between jobs. We're experienced in post-illness deep disinfection and can provide enhanced sanitation protocols if needed.

Yes! All PrimeSpring team members undergo thorough DBS background checks and vetting. We carry full liability insurance covering up to £6 million, protecting your property and possessions. Every team member is professionally trained and has passed our rigorous quality standards.

We take privacy and security extremely seriously. All team members sign confidentiality agreements. We respect your home or business as a private space and treat all information with strict confidence. Your belongings are handled with care and respect.

Your satisfaction is guaranteed! If you're not completely happy with any aspect of our service, please contact us within 24 hours. We'll return to rectify any issues at no additional cost. We stand behind our work and are committed to getting it right.

We provide landlord-standard end-of-tenancy cleaning following industry checklists. While we cannot guarantee deposit return (this is ultimately the landlord's decision), our thorough service is specifically designed to meet these standards and maximize your chances of a full return.

We're happy to accommodate special requests! Whether it's focusing on specific areas, using particular products, or working around your schedule, just let us know. We customize our service to meet your individual needs and preferences. Discuss any requirements when you book or contact us.

Yes! We conduct regular quality audits of our work. Our team leaders perform spot checks, and we welcome client feedback. We're continuously improving our services to ensure consistent excellence with every visit.

Our pricing is competitive and transparent with no hidden costs. It depends on several factors: property size, type of cleaning, condition, and frequency. We provide personalized quotes based on your specific needs. Regular services typically offer better value than one-off cleans. Get a free quote to find out what's right for you.

Yes! Regular weekly or bi-weekly services typically receive preferential pricing compared to one-off cleans. The more frequently you book, the better value you receive. We also offer package deals for combination services (e.g., regular cleaning plus quarterly deep cleans).

We accept all major payment methods including bank transfer, debit/credit card, and digital payments. We're flexible with invoicing arrangements for regular clients. Payment terms and options will be discussed when you book.

Absolutely not! Our quotes are completely free and come with no obligation. We'll provide a detailed, transparent estimate based on your property and requirements. There's no pressure to book—we're just here to help you decide if our service is right for you.